PLAYER SUPPORT · ENGLISH
Frequently asked questions
Clear answers about clubs, matches, wallets and the current test network.
Frequently asked questions
Clear answers about clubs, matches, wallets and the current test network.
01How old do I need to be?+
You must be at least 18 to play, use wallet features, submit support messages or join the community. Read the Terms, Privacy notice and Community rules linked in the footer.
02Do I lose my demo club when I connect a wallet?+
No. Once the wallet is verified with current-collection players, the existing demo club is upgraded in place. If the wallet already has a club, that wallet club keeps its identity.
03How many players do I need for a real match?+
You need 20 owned NFTs from the active collection, arranged as 11 legal starters and 9 substitutes.
04Can I play before I own NFTs?+
You can explore your demo club and watch published native match recordings. Real matches require the owned current-generation player squad.
05Where do solo matches and friendlies happen?+
Academy handles solo matches and development. NFT duels are friendlies against another manager.
06Does a slow video mean my match failed?+
No. The native football result and media rendering are separate. The result is preserved if replay or video rendering is delayed or unavailable.
07What if my transaction is still pending?+
Keep its hash and use the saved-hash recovery or confirmation control in the same action. It checks the existing transaction instead of asking for another signature.
08Which network does GoalRook use?+
The current public network is Robinhood Testnet, chain ID 46630. Free packs still require network gas.
09Can I buy, sell or withdraw money?+
Paid minting and current-collection in-app trading are disabled. Test credits have no cash value; mainnet, deposits, withdrawals and cash wagering are also disabled.