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GoalRook.

PLAYER SUPPORT · ENGLISH

Wallet and transaction recovery

Know which account is signed in, which wallet is signing, and how to recover a pending hash.

Wallet and transaction recovery

Know which account is signed in, which wallet is signing, and how to recover a pending hash.

Your GoalRook session and transaction wallet have different jobs. The session identifies your manager account for private club data. The wallet connected for a transaction signs on-chain actions. Connecting a wallet for a transaction does not replace the verified account session.

A wallet can submit a transaction before the network confirms it. To resume a free player-pack claim, return to Mint with the same wallet connected and choose “Check confirmation”; “View pending transaction” opens its saved hash. For an Academy match entry, open Academy, select the match under “Your matches” and choose “Check status”. “Check development” checks a saved squad-development transaction. For an individual development claim, select the player in the card view, choose “Review gains”, then “Check status”. These controls check the existing transaction; they do not ask for a second signature.

If you change accounts or wallets, check which club and owner are shown before continuing. Never share a seed phrase or private key with anyone, including support.

  1. 01

    Reconnect the same wallet and return to Mint for a free pack claim or Academy for a match or development action.

  2. 02

    In Mint, choose “Check confirmation”. In Academy, select the match under “Your matches” and choose “Check status”; for a squad-development transaction choose “Check development”. For an individual development claim, select the player in the card view, choose “Review gains”, then “Check status”.

  3. 03

    If Academy asks for a hash, enter the exact transaction hash from wallet activity and choose “Verify this transaction”. Do not start the action again while the earlier transaction is unresolved; check its hash in wallet activity or the testnet explorer.